Events & Training Guidance – London Social Prescribing Network newsletter [May 2024]

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Social Prescribing Resources – London Plus

Social Prescribing Guidance for your Practice

Social Prescribing Explained

Social Prescribing Approach diagram – London Plus has created this especially for the voluntary sector to help you understand what is involved when you hear the term ‘Social Prescribing’. It breaks down the three key components, from the role of the Social Prescriber to Social Prescribing and Social Prescription.

Social Prescribing map – From Transformation Partners in Health and Care, this map details social prescribing services and their contact details across all London boroughs. 

Alternative Funding – for black and racially minoritised communities (summary document).

How Social Prescribing can help you feel well [PDF] – A guide for user-led organisations who want an easy read format for their contacts.

Impactful Social Prescribing – this is a presentation template for conversations with your Integrated Care System around social prescribing (need to scroll down the page).

North East London Guide for New Social Prescribing Link Workers – North East London Health & Care Partnership.

Provider Selection Regime – information on new contracting for health provision, which will provide a framework that allows collaboration with the voluntary sector and ensures decisions can be made in the best interest of patients and service users – 2024.

Self assessment development guide – for social prescribing link worker host organisations, from the National Association for Voluntary and Community Action, and the National Academy for Social Prescribing (need to scroll down the page).

Social Prescribing in London – A vision for how this can work – Transformation Partners in Health and Care.

Social Prescribing Summary guide 2020 – Produced by NHS England to describe how social prescribing should be implemented in practice – NHS England.

What is Proactive Social Prescribing? – A video explaining proactive social prescribing.

Social Prescribing Monitoring

The Social Prescribing Information Standard – Enables the sharing and recording of information for the whole patient journey, from initial referral, throughout the period of social prescribing and the message back to the referrer and GP at its conclusion – Professional Records Standards Body. 

Workforce Development Framework – Provides clear, consistent standards for social prescribing link worker practice.

Social Prescribing Podcasts/Videos

East Gateshead model in Newcastle – Edberts House.

How NHS England works – An overview by the King’s Fund.   How the social prescribing model works in Croydon – Croydon Voluntary Action.

How social prescribing is being delivered across North Central London – Transformation Partners in Health and Care.

National Academy for Social Prescribing (NASP)’s YouTube channel – Sessions from their Social Prescribing Show.

National Academy for Social Prescribing – latest evidence 2023 – recording of all the research that has been undertaken

What is social prescribing? – An animation by Transformation Partners in Health and Care. What is Social Prescribing?National Academy for Social Prescribing (NASP) has released a spoken word film explaining what social prescribing is. Podcasts on Prescription – From the National Academy for Social Prescribing. You can access these via the following streaming sites:

Social Prescribing Reports

Evaluations

10 Leaps Forward: Innovation in the pandemic [PDF] – London South Bank University.

Arts for Brain Health – Social Prescribing transforming the diagnostic narrative of Dementia – Arts for Dementia

Camden Navigation and Social Prescribing Service Report 2021 [PDF] – Voluntary Action Camden & Age UK Camden.

Common Outcomes Framework – Describes what outcomes and outputs should be measured to show the impact of social prescribing – NHS England.

Connecting communities and healthcare: Making social prescribing work for everyone [PDF] – The National Lottery.

Crisis Social Prescribing Interim Impact Report [PDF]  – Bromley by Bow Centre. 

Evaluating Social Prescribing [PDF]  – Iriss.

Final Report: ELCCG Prescription for Wellbeing [PDF] – Case studies provided by East Lancashire Clinical Commissioning Group’s (ELCCG) Social Prescribing Team.

Lessons learned: Supporting the Roma community through Covid-19 [PDF] – Roma Support Group UK.

Looking after your mental health during Covid-19 [PDF] – Shropshire Council. 

Measuring the impact – Measuring impact of social prescribing through coding and outcome measurements (NHS) – Guidance to better understand variation across regions and the impact & benefits of social prescribing through coding.

Merton Social Prescribing [PDF] – Merton Connected.

Orchid: Oxford RCGP-RSC – Integrated Care System (ICS) level reports for social prescribing, social need and non-medical interventions in primary care for January 2020 – March 2021.  There’s reports for each ICS in London:

Thriving Communities Fund Wavehill charts the success of this fund.

Rapid Response Social Prescribing – Bromley by Bow Centre outlines their enhanced social prescribing service introduced in 2020. 

Responding to Covid-19: Interim Report on Innovation [PDF] – Bromley by Bow Centre.

Review of the Pilot Digital Group Consultation on Social Prescribing and ‘Recovering from COVID’ – Linthorpe Surgery. Useful resource if you are thinking about running a group virtually.

Review of social prescribing and older adults – This report reviews the effect of social prescribing for older adults within primary care.

Rolling Out Social Prescribing – National Voices (understanding the experience of the voluntary, community and social enterprise sector).

Volunteering in General Practice Report [PDF]  – The King’s Fund.

Year One of Social Prescribing in Westminster – One Westminster 2021.

Research & Studies

Can social prescribing foster individual and community wellbeing? – Department of Government, Faculty of Social Sciences.

Case Study Database – The NHSE Social Prescribing team (account needed).

Food growing on social prescription – Sustain.

Humanising Healthcare [PDF] – Dr Margaret Hannah.

Integrating additional roles into primary care networks – The King’s Fund’s report focuses on four roles including social prescribing link workers.

Intervention Components of Link Worker Social Prescribing Programmes – Identifies and categorises the components of link worker social prescribing schemes in the UK.- Wiley Online Library

Link Worker Perspectives on Service Delivery – Explores social prescribing service provision in England’s NHS – Scientific Research Publishing

My role in Tackling Health Inequalities – A framework for Allied Health Professionals – The King’s Fund. 

NASP Evidence Review – Social prescribing can reduce pressure on Primary Care, including GPs, and save costs – National Academy for Social Prescribing

Personalised Care in Secondary Care – a series of case studies from Transformation Partners in Health and Care. 

Changing lives, changing places, changing systems – Making progress on social prescribing – National Voices.

Rapid Evidence Review: Inequalities in relation to Covid-19 & their effects on London [PDF] – The University of Manchester, University of Sussex & The Ubele Initiative.

Reimagining Social Prescribing – This report was written by the Ubele Initiative in collaboration with London Plus, and looks at perspectives from Black and Racially Minoritised Communities.

The role of Patient Participation Groups in Social Prescribing National Association of Link workers and the National Association for Patient Participation.

Thrive Report: Keeping Londoners Well [PDF] – Thrive LDN.

Unravelling the potential of social prescribing in individual-level type 2 diabetes prevention – National Centre for Biotechnology Information.

Social Prescribing – Strategy

Enabling the potential of social prescribing [PDF] – The Conservation Volunteers.

Health Inequalities Strategy – One year on, and the Implementation Plan 2021-24 – Greater London Authority

Next Steps for Social Prescribing in London [PDF]  – The Greater London Authority & Transformation Partners in Health and Care.

Social Prescribing: Healthy London Partnership’s Vision for 2018 – 2028 [PDF] – Healthy London Partnership (Now Transformation Partners in Health and Care). 

Supporting Digital Inclusion – this guide seeks to reduce digital exclusion in general practice.

The Asset-based Health Inquiry: How Best to Develop Social Prescribing [PDF] – London South Bank University.

The London Health Inequalities Strategy [PDF] – Mayor of London.

Social Prescribing Training

Future Learn – If you have an NHS address you can receive some paid training for free.

NHSE Social Prescribing Webinars – Use the link to sign up on the Futures Collaboration Board to access this.  

NHS England webinars – A variety of topics are covered that relate to social prescribing.

Oliver McGowan Learning Disabilities Training – This training on how to support people with learning disabilities and autism is now mandated for all health professionals. Peer learning recordings – Regarding social prescribing topics and areas of interest – Transformation Partners in Health and Care. Social Prescribing Qualification – A social prescribing qualification, accredited by the Personalised Care Institute. Social prescribing link worker e-learning modules – There are nine modules in total, with others in development. You can access all nine modules, including supervision, at no charge: via social prescribing elearning programme. You must create an e-lfh account to complete the modules.

Cost of Living

Cost of Living Hub – From Directory of Social Change, full of useful information.

Cost of Living Payments – Understanding Universal Credit from the Department for Work and Pensions (DWP).

Energy Advice London – A useful leaflet that gives tips on how to save on energy. Call 08081 968260 or visit energyadvice.london.

Help for Households campaign – A government initiative which aims to help people access the government schemes available that support households during the cost of living crisis. There is also a toolkit for stakeholders.

Seasonal Health Intervention Network (SHINE) – Fuel poverty referral network, also offering free energy advice for Londoners.

Support in London – Cost of Living Crisis – Document from London Plus that signposts local organisations in London that offer support to those affected by the rising cost of living. 

The Mayor’s Cost of Living Hub – Aims to help Londoners facing financial hardship. It provides information about claiming benefits, debt, financial management and mental health.

Warmer Homes Scheme – Offers heating, insulation, and ventilation improvements to Londoners.

Digital Platforms & Data for Social Prescribing

Connected Together platform – From the NHS, helps give citizens and link workers a ‘one stop’ access to advice, inspiration and support. Find out how to list your service here.

Interactive map – Lets you explore Census 2021 data across England – Office of National Statistics

My Planned Care Patient Digital Platform – Provides people waiting for a hospital appointment, operation or treatment (excluding cancer) direct access to the latest wait-time information and support for all acute trusts across England – NHS Personalised Care

prescribing.social – A resource for Voluntary/Community Social Enterprise (VCSE) organisations to upload information about their organisation and services, and for primary care staff in GP practices to have one place where they can find information on the different social prescription providers in their area.

Royal College of GPs (RCGP) & University of Oxford’s Social Prescribing Observatory – Shows data of NHS regions and each Integrated Care System (ICS). GP practices have access to a local dashboard if they’re taking part in the Research and Surveillance Centre.

Social Prescribing Collaboration Platform – A network for news, resources and discussion. Email england.socialprescribing@nhs.net to join.

Social Prescribing Collaboration Platform Guide – For Link Workers – A guide to joining FutureNHS, an online space for Link Workers working with Primary Care Networks to access key documents and updates about Social Prescribing to support you in your role – FutureNHS.

The Social Prescribing Network’s grey literature database – Will be updated each month with any reports, guides, or evaluations that they can find relating to social prescribing.

Green Social Prescribing

Community Garden resource sheet – from Capital Growth. This makes it easier for community gardens in London to assess whether social prescribing is appropriate.

Current capacity of green social prescribing – A report from the Department for Health and Social Care.

Exploring perceptions of green social prescribing among clinicians and the public – From the Department of Health and Social Care.

Feel Good in the Forest – A programme of activities for anyone looking to improve their health and wellbeing. People can self-refer or be referred by a link worker, community group, support organisation/worker or health professional. See the presentation to find out more, and share information using this flyer.

Green Social Prescribing Toolkit – from the National Academy for Social Prescribing

Health and Wellbeing Opportunity Mapping – from Riddles River Trust, this has useful health, wellbeing and access datasets.

National green social prescribing delivery capacity assessment – From the Department of Health and Social Care. 

Natural England Film – Natural England have produced a new film about the benefits of green social prescribing for health and wellbeing. The film follows Roots4Life, a project in Greenwich.

Nature on Prescription – European Centre for Environment and Human Health. A handbook for green social prescribing interventions.

Perceptions of green social prescribing – Specifically amongst clinicians and the public, from the Department of Health and Social Care.

Therapeutic Community Gardening for Mental Health – This study looks into the potential of gardening as a green social prescription for mental health.

Guides & Advice for Link Workers

Arts

Arts and Culture: Social Prescribing Myth Buster – Download a free guide to dispel myths about social prescribing in the arts and cultural sector.

Music for Dementia: Two Social Prescription Guides for Link Workers – Incorporate music-based activities into care and support for a person living with dementia.

Prescribe Arts Toolkit – An online resource that enabled social prescribers and the public to find quality arts programmes making a difference to health and wellbeing.

Singing for Health Network – Guides for Social Prescribing to Choirs and Singing Groups. Created with partners across the arts and health sectors, the resources are designed to support successful referrals to choirs and include questionnaires to help Social Prescribers and singing group leaders get the right procedures in place. 

Template for telephone assessments (Bromley by Bow Centre) – A structured template useful for carrying out telephone assessments with people.

​​TLAP (think local act personal) – Has a set of good resources for personalised care.

Webinar for New Social Prescribing Link Workers – An NHS webinar to help you understand more about the link worker role, identify what you need to measure and record, including outcome measurement tools and how primary care networks work.

Best Practice

All Our Health – From the Office for Health Improvement & Disparities (OHID) aims to help health professionals provide better access to health & care, and promote wellbeing as part of their everyday practice. ​​ Helen Sanderson Associates – A good resource for developing conversations and finding out what is important to someone.

Information for referrals to NHS Volunteer Responders – This information from the NHS is for health professionals, local authorities, charities and social care professionals that can refer into the programme.

Looking after yourselfFor social prescribing link workers.

Lone working adviceAnd personal safety – (Suzy Lamplugh Trust). Population Health animation – The Kings Fund. They have also produced other documents around this topic including outlining the vision for population health and what improvement could look like. Population Health Management – NHS England. An explanation of what this looks like in practice and a video of a patient’s perspective Social prescribing—let’s not leap in without the evidence – An article by a London GP discusses social prescribing.

Social Prescribing London Reference Library – Background reading linked to social prescribing for new link workers – Healthy London Partnership (Now Transformation Partners in Health and Care).

Social Prescribing Toolkit – NHS Property Services toolkit with guides on writing funding applications, setting up a site, promoting services, and includes editable templates for case studies. 

Everyday Interactions Measuring Impact Toolkit – Provides a straightforward and easy way for health care professionals to record and measure their public health impact.

The Social Prescribing Standard – By the Professional Record Standards Body will enable the sharing and recording of information for the whole patient journey of social prescribing.

Cultural Support & Migrant Communities (please also have a look at our Translation Services section for further support)

Afghan Refugee support For mental health and wellbeing – Thrive London.

Carers GuideMany Black, Asian and minority ethnic unpaid carers don’t recognise themselves as carers; and some languages lack a distinct word for ‘carer’. The Race Equality Foundation helped produce this good practice guide along with Carers UK on how to offer inclusive support. 

Employment Rights Hub – From the Greater London Authority, for information about different employment rights plus details of what to do if people are having trouble at work – translated into 20 languages.

HostNation – A befriending project connecting socially isolated or lonely asylum seekers and refugees with local volunteers who help them explore their neighbourhood, take part in London life, practise their English and feel more welcome here.

Intersectionality in Practice animation (Mary Martins) – Explains intersectionality in clear terms and outlines the five applied concepts of intersectionality which you can use in your work.

Keeping Control – For those who have experienced abuse, victimisation or hate crime due to their mental distress or mental health diagnosis. There are Indonesian, Tagalog (Filipino), Vietnamese, Arabic, Bengali, English, Gujarati, & Urdu translations and easy read English versions available.

Language Line – Provides a wide range of interpreting, translation and localisation agency services.

London in your language – A website available in English and Farsi to help improve health awareness and access to healthcare for migrant and refugee Londoners. It includes videos presented by GP specialists on important health topics available with subtitles in various languages.

Migrant Health information for Link Workers – (Greater London Authority) Learn the rights migrants have to NHS support.

Migrant Londoners Hub – An online resource to help those newly arrived to navigate the city, and support Londoners with immigration needs with information about their rights.

Migrants Rights Network’s Know Your Rights (KYR) Guide – Provides information on getting mental health support. For more information contact Katia at k.widlak@migrantsrights.org.uk.

Migrant Women’s Rights Service – A confidential advice service run by Maternity Action for those working with vulnerable migrant women and providing advice for pregnant or new mothers. There’s also advice on housing, support options and access to NHS maternity care. Tel: 020 7251 6189. The helpline is open Tuesday, Wednesday and Thursday between 10am-12pm and 2–4pm.

Solace – Has a translation service for refugees and migrants experiencing poor mental health.

Supporting Migrants Access to Health care toolkit – Doctors of the World. This toolkit, with input from social prescribing link workers and migrants, gives practical steps and information to recognise and address healthcare barriers.

Support the mental health & wellbeing of displaced Ukrainians – A guide from Thrive LDN to help families create a safe and welcoming environment.

Thrive LDN and Refugee Council’s short video – For volunteers and professionals on how to engage with refugees and asylum seekers, particularly in relation to supporting mental health and wellbeing.

Translated Health Information Hub – Has various translated health information resources. You can use the filters on the left-hand side to search the document by language, or by topic.

UKHSA have a guide for health professionals – On how to meet the health needs of arrivals from Ukraine.

Working supportively with refugees – Future Learn.

Health Inequalities

Core20PLUS5 – This is an NHS England approach to inform action to reduce healthcare inequalities at both national and system level.

Fairhealth – An online resource offering free courses, eLearning and blogs to help reduce inequalities.

Health Inequalities: FrameWorks guidance – Explore ways of discussing health inequalities to those who aren’t in our sector. 

Health inequalities in a nutshell – The King’s Fund. This article describes what health inequalities are and the role social prescribing has to tackle them.

Health Literacy – This health literacy page from the NHS acts as a content style guide for those talking about health, aiming to help those with poor health literacy better understand medical content.

What are Health Inequalities – The King’s Fund.

Menopause

sister2sisterbu is a Menopause and Wellbeing support group. They run local face to face meetings and activities too. sister2sisterbu@gmail.com.

Mental Health

Conversation Starter Tool from Thrive LDN – This tool gives guidance on how to open up conversations about mental health with your friends, family, and community.

Faith-Focused Mental Health – Good Thinking has a range of faith-focused mental health resources.

Mental Health First Aid – A free course to help support you in your work with people who are distressed. 

MARCH Network Plus – Best practice guidelines for organisations offering heritage projects as interventions for people who live with mental health issues.

Talking Faith in Suicide Prevention – From Faith Action, this aims to upskill frontline workers to engage in conversations around suicide prevention.

The Covid-19 Forecast Modelling toolkit – Centre for Mental Health forecasts the predicted increase in mental health conditions post-pandemic. This may be useful to help target support for particular demographics in your community.

Money and Advice Support

Benefits Information – See the different benefits clients who you work with may be entitled to.

Benefits Overview – See where to apply for different types of benefits.

British Gas Energy Trust – Those struggling with bills can come here for advice and to apply for grants.

Citizens Advice – Offers a range of advice and support.

Debt Helpline – The Mayor of London is funding a 24/hour debt advice helpline for Londoners.

Digital tool for Universal Credit Users  – An easy to use tool for organisations who work with those trying to claim Universal Credit.. 

Disability Grants – Charitable Funding for the Disabled (disability-grants.org) – Helps you to support someone to find the right grant both nationally and locally.

entitledto – benefits advice service – Can give benefits advice to your clients, and also produces a yearly analysis of how many benefits go unclaimed each year.

Help to Claim – A Citizens Advice Service which provides free and impartial advice to people to make their Universal Credit claim online.

How to Apply for a PIP (Personal Independent Payment) – A simple guide to help someone apply for a personal independent payment.

Money Advice Service – Can provide free money advice support online and over the phone.

Money A+E – Offers money advice to disadvantaged groups.

Money and Pensions Service – have a range of guidance to help with money during the cost of living crisis.

Money Talk Toolkit – guidance and training to equip health and care professionals to identify, understand, support and refer for money-related health issues.

The Hospital Saturday Fund – Will consider giving partial or full grants to individuals for areas including specialised mobility equipment, physio, speech therapy, home adaptations, and respite breaks.

​​The Mayor of London’s Cost of Living Hub – Has information, support and advice about claiming benefits, dealing with debt, financial management and mental health support. If you have feedback, please contact Lizzie.Mahoney@london.gov.uk.

Which? can help you find accessible banking – For those who vulnerable or have a disability.

WorkRights is an automated legal service – Checks eligibility for reasonable adjustments as a Disabled person – Disability Law Action.

NHS and its Structures Explained

Adult Not Brought Strategy – A code has been rolled out into clinical systems called ‘adult not brought to appointment‘ for adults who could not attend because they did not have the capacity or capability to attend.

Health and care jargon buster – The King’s Fund. Aims to clarify some of the concepts and terms that are frequently used in health and care policy.

Health and Care Bill – Six Key Questions – The Kings Fund. Aims to answer some of the key things that have come up since the Bill was published in July 2021.

Integrated care communications toolkit – NHS Confederation’s toolkit aims to help communicate the changes in the health & care system to the public, including ICSs and jargon.

Integrated care systems explained: making sense of the new NHS structure – NHS Providers have produced a glossary of terms to navigate evolving terminology.

Integrated Care Systems diagram – The Kings Fund has produced a very helpful breakdown and a diagram on how Integrated Care Systems will work going forwards.

Personal Health Budgets – The NHS have resources to help you understand more about personal health budgets; i.e. money to support a person’s health and wellbeing needs.

Place-Based Partnerships – The Kings Fund explains place-based partnerships (arrangements between organisations responsible for arranging and delivering health and care services).

What are Integrated Health Systems (ICSs)? – NHS England.

What are Primary Care Networks (PCNs)? – British Medical Association (BMA).

Integrated Care System explained – North West London (ICS).

Older Adults

Active Ageing – Sport England has produced a guide summarising actions you can take to help older adults become more active.

Herbert’s Protocol – Used to collate key information related to individuals who are living with dementia – should they go missing, or wander, this pre-collated information could be of use to help find them quickly if you are supporting any carers as part of your work. 

Guide to social prescribing and musculoskeletal (MSK) conditions – Arthritis and Musculoskeletal Alliance (ARMA)’s guide is aimed at link workers without a specific MSK service or background.

Making Friends – Connect Hackney have produced a useful infographic with suggested ways of older adults making friends.

Covid-19 Support

COVID-19 Migrant Information Service – (International Organisation for Migration) provides multilingual information on COVID-19 measures & support, available in 5 languages: English, Spanish, Portuguese, Arabic and Romanian. It relates to health, employment, benefits, housing, immigration.

Covid-19 Translated Resources

The GLA’s social integration team and Doctors of the World have translated key Covid-19 guidance & social media assets into 15 priority languages, so that vital information reaches key communities. This includes:
  • Infographics and videos on social media. Access info here: Google drive It includes: Vietnamese, Cantonese, Turkish, Bengali, Kurdish, Romanian, Spanish, Portuguese, Bulgarian, Polish, Urdu, Punjabi (Pakistan), Punjabi (India), Gujarati and Yiddish languages. 
  • Translated audio guidance by Doctors of the World.
  • The GLA website with further translated information by Doctors of the World.
  • GLA Employment Rights Hub for information about different employment rights plus details of what to do if people are having trouble at work – translated into 20 languages.
  • Further resources created by London Councils including information on Test and Trace.

Doctors of the World’s Translated Health Information Hub has various translated health information resources. You can use the filters on the left-hand side to search the document by language, or by topic.

Long Covid

Covid Aid – Aims to broaden our understanding of post-COVID-19 syndrome and the support available.

Long covid information videos in an array of languages.

Long COVID Support – a page specifically for those with Long COVID

Long Covid support group – Asthma and Lung UK has a free web community for Long Covid that can be accessed 24 hours a day.

Vaccine Hesitancy

Bridging the Uptake Gap This evidence-based good practice toolkit is for increasing vaccination confidence and uptake among Black African and Black African Caribbean populations – NHS England and NHS Improvement.

Healthy London Partnership: Responding to Vaccine Hesitancy [PDF] – A guide to support you with talking to patients eligible for a Covid-19 vaccination who show signs of hesitancy. (HLP now Transformation Partners in Health and Care).

Red Cross: Vaccine Hub – Helpful information and fact-checking about the Covid-19 vaccine.

Self-Help & Voluntary Sector Organisations

Activities

Future Learn & Coursera – Web-based learning organisations with a range of online courses and workshops in many different subjects for free.  

Sensory walking routes – Designed for people with complex disabilities, but can be enjoyed by anyone.

Virtual Village Hall – a free online activity hub designed to help people stay mentally, physically, and socially active. 

Addiction & Recovery

Adfam’s toolkit – Designed for practitioners who support those caring for loved ones having difficulty with their mental health and substance use.

Change Grow Live – A drug & alcohol misuse service. They offer support to carers too. You can refer as a professional or the person can self-refer into the service.

Recovery – An addiction helpline, available 24 hours a day.

SMART recovery – Helps participants decide whether they have a problem with addiction, builds up their motivation to change and offers techniques to support recovery.

Advice

Better Housing Better Health – a free service that helps residents living in, or at risk of living in, fuel poverty to access free advice and support. Phone: 0800 107 0044.

Disability Rights Handbook – 2021-2022 | Disability Rights UK – Disability Rights publishes a handbook every year which lists all benefits, who is entitled to them and how much they will get.  It is a really useful resource – not just for disabled people, as it covers all main benefits. If you buy it through the website, you can subscribe to receive updates throughout the year.

Money Advice Service – Can provide free money advice support online and over the phone.

Nutriri – An organisation helping those who have experienced barriers, or feel excluded because of their size, body image (at any size), judged, or lack confidence. They work remotely at present.

Anxiety

PTSD support has produced a guide about living amongst global uncertainty. Email at info@ptsdsupport.co.uk.

Social welfare advice – from the Greater London Authority via the Advicenow website.

Befriending

Befriending Networks – The national body supporting Befriending, they have lots of great resources, training and guidance on how to set up befriending services safely and effectively.

Bereavement

At A Loss – A signposting website for anyone bereaved and those supporting them. Child Bereavement UK – Offers free bereavement support. Helpline: 08000 288840, email: helpline@childbereavementuk.org

Citizens Advice –  Information on managing affairs for someone else. 

Cruse Bereavement Care – Can offer information, a Freephone helpline, and local services to help you with practicalities after someone dies. 

Good Grief TrustHelps the bereaved acknowledge their grief and provide reassurance, offering a virtual hand of friendship and ongoing support. Guide for practitionersFrom Good Thinking on offering culturally appropriate bereavement support for black and minority ethnic communities.

Strongmen charity – Supports men facing bereavement.

Suicide&Co – support to people who have been bereaved by suicide through counselling, a helpline, and through digital resources.

Sudden charity – A service that provides help for suddenly bereaved people due to COVID-19. 

Support After Suicide – Find emotional support and information if you have been impacted by suicide.

SOBs (Survivors of Bereavement by Suicide) – Offer support services.

The National Bereavement Service – Offers free advice and useful resources.

Thrive LDN – Has collated some helpful articles and ways to offer support to someone who is grieving.

Cancer

Battle Cancer Program – A registered charity that offers 12 week fitness programs for those in recovery.

Cancer Care Map – A free to use online directory of cancer support services in the UK providing verified and trusted information. They can also signpost to psychological and emotional support and health and wellbeing services for people experiencing cancer as well as those supporting them. 

Carers

Carers and Social Prescribing – The Carers Trust has produced a guide for anyone working with carers and explains how they and any centres they are in contact with can get involved in social prescribing projects.

Carers cards – Are offered by some boroughs which you can apply to have all contact details of a trusted person and information should an emergency happen and replacement care needs to get sorted out speedily and efficiently.

D/deaf support

Deafroots – Aims to create a world where deaf people can have the same life opportunities as everyone else.

Emergency Service Video & Document – support for Deaf people who are users of British Sign Language to contact emergency services.

Royal Deaf Society – Offer sign language support services.

Royal National Institute for Deaf People (RIND) – Offers an array of information and support, including a free online hearing check.

Dementia

Age of Creativity – Lots of arts, music & cultural activities available online, UK-wide for older people. 

Arts 4 Dementia – Runs regular arts-focused Zoom groups on a Wednesday. Sessions range from sociable catch-ups discussing new themes each week to more artistic workshops, collaborating with leading arts organisations.

A4D Events listings – Have over 700 arts events for people living with dementia that can be accessed from home. 

The Feel Good Folder – this resource from the Alzheimer’s Society supports inactive people with dementia to be more active. 

The Musical Map for Dementia – Helps you find services to refer people to.

Music Can – an online platform that connects people living with dementia and their carers to musical activities and support.

Next StepsSupports people who are waiting for a memory assessment appointment including their family and carers. Playlist for Life – Has a variety of free webinars for a range of audiences, aimed at those dealing with dementia. 

Shared online reading group – Find one for free near you for people with dementia.

Digital Inclusion

AbilityNet – Free resources & useful links to increase digital accessibility. Particularly focused around Learning Disabilities.

Be My Eyes – A free app that connects blind and low-vision people with sighted volunteers for visual assistance through live video calls.

Citizens Online – Provides information and advocacy for getting online.

Digital Inclusion Kit – Shares knowledge & resources to help tackle digital exclusion.See this Digital Inclusion Support (PDF) for more information.

Digital Resource for Carers – Free access to tailored digital resources to support unpaid carers – Carers UK.

Digital Unite – Provides over 400+ how-to guides covering a whole host of digital topics. Written by subject matter experts and updated daily, the guides are perfect for supporting others with digital skills or improving your own knowledge.

Everyone Connected – Aims to improve people’s quality of life made harder during the Covid-19 pandemic due to a lack of access to digital technology and skills training.

Good Things Foundation – Have free online learning resources to help those who are digitally excluded, including ‘Learn my way’, a website specifically for beginners.

Learn My Way – Offers free courses including using Excel and signing up to Universal Credit. 

Libby app – Used by local authorities to provide access to audio & digital books. Join for free with your local authority name by downloading Libby from your app store.

Local Age UKs – Have telephone book groups, poetry reading or discussions as well as digital offers for older people who are digitally excluded.  

Map of London’s broadband coverage – View an estimated coverage of broadband services by Postcode, Ward or Borough from the London Assembly.

Mind the Digital Gap – Aims to raise awareness of the issue of digital poverty experienced by older Londoners. They also have an interesting blog that helps explain the kind of barriers older people might face – Age UK. 

Technological Association of Visually Impaired People – Provides helpful software for partially sighted or blind people to use computers.

Totally stoked – An online resource to support voluntary organisations to become more digitally inclusive.

Vodafone’s charities.connected – Allows UK charities to apply for free data to help individuals and families they support and improve their own digital capacity.

WaveLength – Gifts media technology to lonely people living in poverty.

Domestic Abuse

Blue Stream Academy – Runs courses for people experiencing domestic abuse.

free online learning courses – From Women’s Aid, for supporting people who experience  violence in relationships. 

Women’s Trust – offers a range of services from counselling to support groups.

Dyslexia

Read EasySupports people who struggle with reading or might be dyslexic.

Education 

The multiply programme – For individuals aged 19 and over who do not have a maths GCSE grade of C or higher (or equivalent). This service gives free numeracy lessons, so people can build their knowledge and gain a qualification.

Loneliness

iamlovingkindnessnetwork – Link Workers & Community Connectors can use this online Community Wellness Service for Social Prescribing for Loneliness, Isolation & Social Anxiety. They also deliver daily Zoom community group wellness sessions.

Link Worker Film – How social prescribing link workers can support people experiencing loneliness – National Academy for Social Prescribing

ThriveLDN – Has a range of tools and tips to help.

What Works Wellbeing’s Guide – This can help you understand if your organisation’s activities help alleviate loneliness for people.

Long-Term Conditions

Asthma WhatsApp Group – Asthma and Lung UK. The service is aimed at anyone with a lung condition, their family, carers, or healthcare professionals.

Chronic Obstructive Pulmonary Disorder (COPD) – this Facebook page seeks to educate, assist and connect people with COPD,

Curable app/website – For patients living with long term pain syndrome-type conditions with current up-to-date research and management strategies on it. Worth checking out for a range of long term conditions that can be difficult to treat or manage.

Mental Health

BAYO – A digital platform providing information about mental health services created by and for the Black community.

Good Thinking – Has this digital mental health tool specifically for London, giving advice on sleep, anxiety, helping others, and more.

Mental Health & Faith – From Good Thinking, these mental health resources have been developed specifically for faith and belief communities.

Mental Health First Aid – A free course to help support you in your work with people who are distressed. 

MARCH Network Plus – Has developed best practice guidelines for organisations offering heritage projects as interventions for people who live with mental health issues.

Mind Plan – A free mental health action plan from the NHS, which provides practical tips to help people deal with mental health issues.

SANE – A service that provides emotional support, info and guidance for people affected by mental health concerns including families and carers. SANEline: 0300 304 7000 (daily 4.30-10.30pm). Text service. Peer support forum.

Solace – A translation service for refugees and migrants experiencing poor mental health.

Sunshine Support – ADHD support and advice to adults as well as children.

Toolkit for small organisations – The toolkit empowers employees to look after themselves and gives leaders the tools to support them, by including a handbook with tips and advice, and a free, confidential mobile app for employees.

Older Adults

Ageing inequalities awareness: evidence cards – The Centre for Ageing Better highlight the contributions of and inequalities experienced by BAME groups approaching retirement.

Campaign to End Loneliness –  Promising Approaches document provides guidance on effective action on loneliness in later life.

FoodCycle – Community Meals and Cook and Collect services in towns and cities across the country, where volunteers turn surplus food into wholesome, nutritious meals. Anyone, from any walk of life, is welcome, no questions asked.

The Hospital Saturday Fund – Will consider giving partial or full grants to individuals for areas including specialised mobility equipment, physio, speech therapy, home adaptations, and respite breaks.

Menopause Matters ​​- Can help you support clients going through the menopause.

Patient Transport

Healthcare Travel Costs Scheme – This page explains who’s eligible to claim a refund of reasonable travel costs under the Healthcare Travel Costs Scheme (HTCS) if you’re referred to a hospital or other NHS premises. NHS Volunteer responders – Have patient transport volunteers and continue to accept new referrals, and can support those who meet the criteria.

Peer Support 

Cruse – Can offer information, a Freephone helpline, and local services to help you with practicalities after someone dies. 

Peer Talk – Runs peer support groups for people facing depression, anxiety or similar distress.  They’re running face-to-face within Covid-19 guidelines. Find a group near your patient. 

Society for Neurodiversity – Offers peer support, campaigns, helping people explore their diagnosis e.g. ADHD, autism etc.

U3A – A UK-wide movement of locally-run interest groups that provide a wide range of opportunities to come together to learn for fun. Members explore new ideas, skills and activities together.

Win the Morning – Meet for walks across the UK, with an opportunity for a chat and some mutual support. 

Physical Health

Couch to 5k – A free app / podcasts guiding people to the goal of running 5k.

Footways London – A mapping network of quiet and interesting streets for walking.

Margaret’s Fund offers financial support for women in ill health, with a priority on respiratory conditions.

Parkrun – Advertises free 5km runs for all abilities. 

Self-care resources – from the Self Care Forum

Sport England’s #EasierToBeActive – Guidance aims to support people with long-term health conditions to be more physically active.

Walking for Health Website – Lists free, short walks all over the country. 

 Sexual Abuse

Life Center UK – Offers support to people regardless of their age who have had an unwanted sexual experience.

National Association for People Abused in Childhood – (NAPAC) Offers a free confidential telephone line and sign posting. 

Rape Crisis centres Offer support to people who have experienced childhood sexual abuse.

Sexual Violence Helpline – a sexual violence helpline from Women and Girls network. Follow the link to find the number.

Therapy & Mental Health Resources

Get self-help – Provides Cognitive Behavioural Therapy (CBT) self-help and therapy resources.

Good thinking – Mental health and wellbeing advice – online.

Peer Talk – National charity providing weekly peer support groups for people living with depression, anxiety and related distress.

Rethink Mental Illness’ toolkit – Aims to embed physical activity into peer support groups and services. 

Richmond Fellowship – A national mental health charity providing a range of mental health services. 

Support for those affected by Suicide – Leaflets – Department of Health & Social Care.

Translation Services 

Connect Interpretation Service – Offers translation & interpretation services, covering over 100 languages.

Each GP practice should have a product code for Language Line translation services who provide a wide range of interpreting, translation and localisation agency services.

Long covid information videos – In an array of languages.

London in your language – Available in English and Farsi to help improve health awareness and access to healthcare for migrant and refugee Londoners. It includes videos presented by GP specialists on important health topics available with subtitles in various languages.

NHS self-help leaflets – Accessibility and translation audio options to help support understanding of health for ESOL speakers.

The Big Word – Offers translation & interpretation services, including British Sign Language (BSL).

Translated appointment cards – Can help you facilitate communication with patients who need interpretation services.

Want to learn more…

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